pisoph Privacy Policy
— How We Protect and Handle
Your Personal Information

1. Introduction

pisoph ("pisoph", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the pisoph online gaming platform accessible at pisoph.vip (the "Platform"). This Privacy Policy ("Policy") describes how pisoph collects, uses, discloses, stores, and protects the personal information of users ("Player", "you", "your") in connection with your access to and use of the Platform and all associated services.

By registering an account or using any feature of the pisoph Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein. If you do not agree to the terms of this Policy, please do not use the pisoph Platform.

This Policy applies to all personal data collected through the pisoph Platform, including data collected during account registration, KYC verification, financial transactions, customer support interactions, and general Platform usage. It applies to players accessing the Platform from within the Philippines and from other locations where pisoph services are available.

2. Information We Collect

pisoph collects personal information in the following categories:

2.1 Registration and Identity Information

When you create a pisoph account, we collect:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Gender (where provided);
• Valid Philippine mobile number;
• Email address;
• Username and encrypted password;
• Residential address in the Philippines.

2.2 KYC Verification Documents

To comply with anti-money laundering (AML) requirements and applicable gaming regulations, pisoph may request:

• Government-issued photo identification (e.g., Philippine passport, SSS card, UMID, driver's licence, voter's ID, or PhilSys national ID);
• Proof of address (e.g., utility bill, bank statement, or barangay certificate issued within 90 days);
• Proof of payment method ownership (e.g., screenshot or statement confirming a GCash or bank account is registered in your name);
• Source of funds documentation for high-value transactions, as required by applicable AML rules.

2.3 Financial and Transaction Data

When you make deposits or withdrawals, pisoph collects:

• Payment method details (e.g., GCash-registered mobile number, bank account details, or e-wallet identifiers — not full card numbers);
• Transaction amounts, dates, and reference numbers;
• Deposit and withdrawal history;
• Bonus and promotional redemption records.

2.4 Gaming Activity Data

pisoph automatically records your gaming activity on the Platform, including:

• Games played, bet amounts, and session duration;
• Win and loss records;
• Sportsbook betting history including event selections, stakes, and outcomes;
• Bonus usage and wagering progress.

2.5 Technical and Device Data

When you access the pisoph Platform, we automatically collect:

• IP address and general geographic location;
• Device type, operating system, and browser type;
• Session timestamps and duration;
• Pages visited and navigation paths within the Platform;
• Cookie identifiers and similar tracking data (see Section 6).

2.6 Customer Support Data

When you contact pisoph's 24/7 live chat support or submit a written complaint or enquiry, we collect the content of your communication, your account details, and any supporting information you provide. Live chat transcripts are retained for quality assurance and dispute resolution purposes.

3. How We Use Your Data

pisoph uses the personal data described in Section 2 for the following purposes:

4. Legal Basis for Processing

pisoph processes your personal data on the basis of one or more of the following lawful grounds under the Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing is necessary to perform the contract between you and pisoph (i.e., to provide gaming and account services as described in the Terms & Conditions);
• Legal Obligation: Processing is required to comply with applicable Philippine laws including anti-money laundering regulations, gaming licensing requirements, and tax obligations;
• Legitimate Interest: Processing is necessary for pisoph's legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: For optional processing activities such as marketing communications, pisoph relies on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Sharing Your Information

pisoph does not sell your personal data. We share personal information only in the circumstances described below, and only to the extent necessary for the stated purpose:

5.1 Gaming and Technology Providers

pisoph works with licensed third-party game providers, live dealer platform operators, sportsbook data providers, and technology service partners to deliver Platform features. These providers may receive limited personal data (such as player IDs and session tokens) to the extent necessary to provide their services. All providers are contractually required to maintain data confidentiality and process data only for the specified purpose.

5.2 Payment Processors

To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, USDT TRC20, and Coins.ph, pisoph shares the minimum required transaction data with the respective payment service providers. These providers operate under their own privacy policies and applicable financial regulations.

5.3 Regulatory and Law Enforcement Authorities

pisoph may be legally required to disclose personal data to Philippine government agencies, regulatory bodies (including PAGCOR and the AMLC), and law enforcement authorities in connection with lawful requests, investigations, or reporting obligations. Such disclosures are made in strict compliance with applicable law and are documented accordingly.

5.4 Fraud Prevention and Security

pisoph may share data with fraud detection and cybersecurity service providers for the purpose of detecting and preventing fraudulent activity, account takeovers, and other security threats to the Platform and its players. Such sharing is limited to data reasonably necessary for the specific security purpose.

5.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of the pisoph business, player personal data may be transferred to the acquiring or surviving entity, subject to equivalent data protection commitments. Affected players will be notified of any material change in the data controller.

6. Cookies & Tracking Technologies

The pisoph Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse Platform usage. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game lobby filters, and display options between sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players interact with the Platform, which pages are visited most, and where errors occur. This information is used to improve the Platform.
• Marketing Cookies (Opt-In): Used to track promotional content interactions and measure the effectiveness of pisoph's marketing communications, only where you have provided consent.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain Platform features from working correctly.

7. Data Retention

pisoph retains personal data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• KYC documents: Retained for a minimum of five (5) years following the most recent verification event or account closure, whichever is later;
• Transaction records: Retained for a minimum of five (5) years as required by financial regulations;
• Gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes;
• Customer support communications: Retained for a minimum of two (2) years following resolution of the relevant matter;
• Marketing consent records: Retained for the period of consent and for one (1) year following withdrawal of consent.

When personal data is no longer required for the applicable retention period, pisoph will securely delete or anonymise it in accordance with established data destruction procedures.

8. Security Measures

pisoph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and the pisoph Platform is encrypted using industry-standard TLS protocols;
• Password Security: Player passwords are stored in irreversibly hashed form using strong cryptographic algorithms. pisoph staff cannot view your password in plain text;
• Access Controls: Internal access to personal data is restricted to authorised personnel on a need-to-know basis, with audit logs maintained for all access events;
• Fraud Detection: Real-time monitoring systems detect anomalous account behaviour, suspicious login attempts, and potentially fraudulent transactions;
• Regular Security Reviews: pisoph's security infrastructure is subject to regular internal review and, where applicable, independent security assessments;
• Incident Response: pisoph maintains documented data breach response procedures. In the event of a breach affecting your personal data, affected players will be notified in accordance with applicable NPC notification requirements.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by pisoph:

• Right to Access: You have the right to request a copy of the personal data pisoph holds about you, together with information about how it is processed;
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal data in your pisoph account;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to pisoph's legal retention obligations;
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used format where technically feasible;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other processing based on legitimate interest, subject to applicable legal exceptions;
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to File a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact pisoph's support team via the 24/7 live chat on the Platform. pisoph will acknowledge your request within five (5) business days and respond substantively within thirty (30) days, in line with NPC guidelines.

10. Minors

The pisoph Platform is strictly intended for adults aged twenty-one (21) years and above. pisoph does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the account registration and KYC process.

If pisoph becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed, all associated data will be deleted to the extent not required for legal compliance, and the matter will be reported to relevant regulatory authorities if required by law.

11. International Data Transfers

Some of pisoph's technology and service providers may process personal data on servers located outside the Philippines. Where such transfers occur, pisoph ensures that adequate safeguards are in place to protect your personal data, including contractual data protection obligations consistent with the requirements of the Data Privacy Act of 2012 and applicable NPC guidelines on cross-border data transfers.

pisoph does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining NPC approval.

12. Third-Party Services

The pisoph Platform integrates third-party services including game software providers, live dealer streaming platforms, payment processors, and analytics tools. Each of these third parties operates under its own privacy policy and data protection framework. pisoph is not responsible for the privacy practices of third-party providers operating independently of the Platform.

pisoph vets its third-party partners for data security standards prior to integration and requires all partners to sign data processing agreements confirming their compliance with applicable data protection obligations. If you have concerns about a specific third-party integration, please contact pisoph support.

13. Policy Updates

pisoph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Material changes will be communicated to registered players via their registered email address or mobile number and by prominent notice on the Platform, at least fourteen (14) days prior to the changes taking effect — except where immediate amendment is required by law.

The current version of this Policy, together with its effective date, is always displayed at the top of this page. Continued use of the pisoph Platform following the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pisoph handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the pisoph Platform — the fastest way to reach our team;
• Email: [email protected] — responses within 24 hours;
• Subject Line: Include "Privacy Request" or "Data Rights" to ensure your message is routed to the appropriate team.

You also have the right to raise a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For responsible gaming matters, including self-exclusion and deposit limit requests, please visit the Responsible Gaming page or contact support via live chat.